At benthe-system, we provide digital services exclusively online, including cloud infrastructure management, system monitoring, container orchestration, and related IT solutions. Since our services are delivered digitally and not as physical products, please review our refund policy carefully before making a purchase.

1. Digital Services

All our offerings — such as Virtual Server Deployment, Auto-Scaling & Load Balancing, Cloud Storage Management, Container Orchestration, System Monitoring, and Cloud Migration Services — are provided digitally and customized to each client’s needs. As such, there are no physical items to return.

2. Refund Eligibility

Refunds may be considered in the following cases:

• If the service has not been delivered after payment due to a technical issue on our side.
• If there is a proven error or malfunction directly caused by our system that prevents you from using the purchased service.
• If you were mistakenly charged multiple times for the same service.

In such cases, we will review your request and process a refund to your original payment method within 7–10 business days.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Once a digital service has been delivered, activated, or deployed successfully.
• If service disruptions occur due to third-party providers, client-side misconfigurations, or force majeure circumstances.
• For dissatisfaction based on subjective expectations when the service has been delivered as described.
  

4. Cancellation Policy

You may request cancellation of future recurring services (such as ongoing monitoring or support) at any time. Cancellation will stop future billing, but past payments are non-refundable.

5. Contact Us

If you have any concerns regarding refunds or cancellations, please reach out to our support team at help@benthe-system.space.

We are committed to transparency, fairness, and building long-term trust with our clients.